Dear Dr. Rizk and Staff:
I know you supply a form to get my feedback however I wanted to take the time to let you know how I feel about my experience with your office. As you know, I recently decided to get corrective surgery on my nose which was a decision I had put off for some time. Being a NYC Police Officer and private investigator, it was in my nature to conduct extensive research into physicians to ensure I was in good hands. In the midst of my research, I was referred to you by a colleague who highly recommended you. Notwithstanding a slight intimidation factor I felt going to a consult with a well known Park Ave surgeon, which was only intensified when I walked into his marble and mahogany filled office, the nature of the surgery made the choice a clear one. Immediately upon checking in at the front desk, the warm and friendly nature of your administrative staff made me feel comfortable and erased whatever feelings of intimidation I had. I experienced the same professionalism with your medical staff as I was brought back to the examination room and they were well informed about the reason for my visit. Overall, the first impression I had was outstanding.
Upon meeting you, Dr. Rizk, I had a preconceived notion that, being a successful, well known, Park Ave plastic surgeon, that you would spend very little time with me and would defer whatever questions or concerns I would have to your nurses, as I have experienced with less qualified physicians. Once again, my expectations couldn’t be further from the truth. Not only did you take the time to explain the procedure and the steps involved, you also took the time to ask about my background and occupation which impressed me. You came across like a gentleman who was extremely down to earth making the initial meeting more like a conversation between friends as opposed to a medical consult, which made me feel even more comfortable than I already was.
Last but certainly not least in my book, I met the Anesthesiologist Robert Skolnick, on the day of my surgery. His professionalism and demeanor fell right in line with what I had experienced with the entire staff up to that point which helped to put my last minute nerves at ease. The confidence that your team exudes is incredible.
In regards to the recovery process, it was just how you explained it would be. The surgical tape was removed within a week, and thanks your technique which doesn’t require packing, the overall recovery was easy and painless. Aside from a small amount of soreness, it was more than tolerable. My family was astounded at how quickly I recovered and how quickly the swelling went down. As far as receiving the result I wanted, you went above and beyond to produce a very natural look. I cannot tell you how many years I was dealing with obstructed breathing and a nose that made me feel self-conscious. This drastically improved my quality of life by giving me more confidence and allowing me to breathe better. Thanks to everyone at your office for making my experience a great one. I will see you all soon.
